Privacy Policy

At MECSUS Wire EDM Technology, we are committed to protecting the privacy and personal information of our customers, visitors, and business partners. This Privacy Policy explains how we collect, use, protect, and manage information when you visit our website or communicate with us regarding our EDM machines, consumables, accessories, and related products.

1. Information We Collect

When you interact with our website or contact us, we may collect information that you voluntarily provide, including:

Name
Company or organization name
Phone number
Email address
Business address
Product or machine requirements
Enquiry and quotation details
Any other information you provide through our contact or enquiry forms

We may also collect basic technical information such as browser type, device information, IP address, and website usage data for security and website improvement purposes.

2. How We Use Your Information

MECSUS Wire EDM Technology may use the information collected to:

Respond to product and machine enquiries
Provide quotations and product information
Understand your EDM machine or accessory requirements
Process business enquiries and customer requests
Provide after-sales assistance and support
Communicate regarding products, orders, delivery, or services
Improve our products, website, and customer experience
Maintain website security and prevent unauthorized activity
Comply with applicable legal and regulatory requirements

3. Product and Business Enquiries

Information submitted through our website may be used by our sales or customer support team to respond to enquiries regarding products such as Wire Cut EDM Machines, EDM Drill Machines, CNC Tool Grinder Machines, CNC EDM Machines, Moly Wire, Filters, EDM Drill Rods, and other EDM accessories and consumables.

We use the information provided to understand your requirements and provide relevant product information, pricing, availability, or other assistance.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, and enhance the user experience.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features or functionality of the website.

5. Sharing of Information

MECSUS Wire EDM Technology does not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers, business partners, or authorized personnel when reasonably necessary to:

Respond to your enquiry
Provide requested products or services
Process business-related requirements
Maintain our website and technical systems
Fulfill legal or regulatory obligations

Any information shared will be handled appropriately and, where applicable, in accordance with relevant privacy requirements.

6. Data Security

We take reasonable technical and organizational measures to protect the information provided to us against unauthorized access, misuse, alteration, disclosure, or destruction.

Although we take appropriate precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Third-Party Websites and Links

Our website may contain links to external websites, platforms, or third-party services. MECSUS Wire EDM Technology is not responsible for the privacy practices, content, or security of such third-party websites.

We recommend reviewing the privacy policies of external websites before submitting any personal information to them.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, respond to enquiries, maintain business and customer records, provide after-sales support, resolve disputes, or comply with applicable legal requirements.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to request access to, correction of, updating of, or deletion of your personal information held by us.

If you would like to make a privacy-related request, you can contact MECSUS Wire EDM Technology using the contact information provided below.

10. Children's Privacy

Our website is intended primarily for businesses, professionals, and industrial customers. We do not knowingly collect personal information from children through our website.

11. Changes to This Privacy Policy

MECSUS Wire EDM Technology may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Any changes will be published on this page along with an updated Last Updated date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

MECSUS Wire EDM Technology
Contact Person: Mr. Haresh S. Zinzuvadia

We value the trust of our customers and are committed to handling personal information responsibly and transparently.